Effective date: December 1, 2023

This Privacy Policy discloses our privacy practices and the possible uses of the information that we gather via websites, our mobile application(s), and via other submissions by you to Vivid Connect (together, the “Website and Services”). By using the Website and Services you consent to the terms of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, including having your personally identifiable information (“PII” as defined below) used in any of the ways described in this Privacy Policy, you may not be able to use certain parts or features of our Website and Services, and in some instances, this may necessitate the revocation of your membership. Vivid Connect may update this Privacy Policy from time-to-time in our sole discretion. It is your responsibility to review the Privacy Policy for any changes each time that you use the Website and Services and you are bound by such changes. Your use of the Website and Services following us posting a new or updated privacy policy on our Site signifies that you agree to and accept the modified Privacy Policy.

This Privacy Policy applies to the entire Vivid Connect family of products and services, such as our online services, newsletter and print publications, call center services, and other Vivid Connect products or services. This Privacy Policy is part of our Vivid Connect Membership Agreement, Terms of Use, and all other terms of using our Website and Services.

Information Collected

Vivid Connect collects information on our users in various ways, such as, by your voluntary submissions, participation in services provided via the Website and Services, from third parties with your consent, and through cookie and other tracking technology. Vivid Connect collects the following information:

Personal Identifiable Information (PII)

“Personal Identifiable Information” refers to information that tells us specifically who you are, such as your name, phone number, email, postal address, and possibly information relating to certain support or customer service issues. In many cases, we need this information to provide you with many of the products and services that you and your company may need for global expansion and business growth.

Cellular Phone Numbers

By providing a cellular telephone number to us, you expressly consent to, and authorize us or a third party on our behalf to deliver autodialed or prerecorded telemarketing calls and/or text messages to the number you provide. You are not required to consent to these calls as a condition to purchasing any goods or services, but withholding your consent may prevent us from providing certain services to you. This consent encompasses all future autodialed or prerecorded telemarketing calls and text messages from us or a third party placing these calls on our behalf. You may revoke consent to receive text messages at any time by contacting Vivid Connect, including by texting STOP.

Submission of Reviews, Ratings, and Comments

We collect information that you and other users voluntarily provide as part of our Website and Services, including messages, posts, comments, responses, reviews, and ratings submitted through the Website and Services, (“User Generated Content”). Vivid Connect may in our sole discretion share your User Generated Content with others such as your business reviews, product reviews, ethical and quality service reviews, and other statement posted by you in the reviews section of our Website. If you do not want certain information shared with others, you should not submit User Generated Content, or should not submit User Generated Content that contains information or PII you do not want shared in this manner. Once you have submitted User Generated Content, we reserve the right to publish it in any medium to others.

Aggregate Information

We may collect general, non-personal, statistical information about the use of the Website and Services, such as the type of searches that visitors commonly perform on our website, popular preferences and layouts made my users in their accounts, how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they click on. This information represents a generic overview of our users, their preferences and interests, including their collective viewing habits, and allows us and other third parties to continuously improve the ease of use of the website by modifying information, digital architecture, visual appearance, promotions, offers and/or discounts on products and services based on user traffic and behavior. We collect this information through the use of technologies such as ‘cookies’ and web beacons, which are discussed in greater detail below. We collect this information in order to help enhance the Website and Services to deliver a better user experience to all of our website visitors.

Third Party Information

We may supplement information you provide to us with information from other sources, such as information to validate or update your address, payment card or other demographic and lifestyle information. We use this information to help us maintain the accuracy of the information we collect, to enable us to fulfill our products and services, to target our communications so that we can inform you of products, services, opportunities and offers that may be of interest to you and your company, and for internal business analysis or other business purposes consistent with our mission.


Vivid Connect may automatically collect non-personally identifiable information and data through the use of cookies. Cookies are small text files a website uses to recognize repeat users, facilitate the user’s ongoing access to the website and facilitate the use of the website. Cookies also allow a website to track usar behavior and compile website usage information that will allow for the improvement of content and target advertising. Most browsers allow you to control cookies, including whether or not to accept them and ways to remove them. You may set your browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of our Website and Services may not function appropriately or may be slower or limited in access if you choose to refuse or block cookies. You may also get cookies from our advertisers or other third parties with links on our website as described below. We do not directly control these cookies. The use of advertising cookies sent by third party ad servers is standard in the

Internet industry

We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the Digital Advertising Alliance Consumer Choice Page at

Other Tracking Technologies

Tracking technologies may record information such as Internet domain and host names; protocol (IP) addresses; browser software and operating system types; clickstream patterns; the MAC address or other technical information from your mobile device; location information through GPS, WiFi, Bluetooth, or similar technologies; and dates and times that our Website and Services are accessed. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the computers that ‘serve up’ web pages, automatically identify your computer by its IP address. The Website and Services may also use technology called “tracer tags”. These may also be referred to as “Pixels”, “Clear GIFs” or “Web Beacons”. This technology allows us to understand which pages you visit on our website and other ways you interact with our Website and Services, such as purchases made through the Website and Services. These tracer tags are used to help us optimize, streamline and tailor our Website and Services for you and other users of our Website and Services. We may link the information we record using tracking technologies to PII we collect.

Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Vivid Connect and the website do not recognize DNT.

Use of Information

The information Vivid Connect collects is used in a variety of ways, including

  • for internal review;
  • to improve the Website and Services;
  • to optimize third-party offers of products and/or services;
  • to verify the legitimacy of reviews and ratings;
  • to notify you about updates to the Website and Services;
  • to let you know about products, services, and promotions that you and your company may be interested in;
  • to collect reviews and ratings;
  • for our marketing purposes and the marketing of discounts offered through our Website and Services by service contractors, consultants, foreign employees and providers or healthcare related providers (collectively “Service Providers”);
  • to fulfill and provide products and services, including personalized or enhanced services, requested by you; and
  • internal business analysis, ethical and quality service analysis or other business purposes consistent with our mission; and to carry out other purposes that are disclosed to you and to which you consent.

Disclosures and Transfers of Information

We do not disclose Personal Identifiable Information (PII) to third parties, except when one or more of the following conditions is true:

  • We have your permission to make the disclosure;
  • The disclosure is necessary for the purpose for which the personal information was obtained;
  • The disclosure is to the service provider from whom you purchased services through Vivid Connect’s platform, including without limitation Big Deals, Storefronts, and project submissions;
  • The disclosure is to financial service providers in order to fulfill and carry out the purchase and provision of goods and services requested by you;
  • The disclosure is permitted by relevant law;
  • The Personal Information to be disclosed is otherwise publicly available in accordance with the applicable law;
  • The disclosure is reasonably related to the sale or other disposition of all or part of our business or assets;
  • The disclosure is for our own marketing purposes (including, without limitation, for Vivid Connect to market services to you on third-party social media platforms such as Facebook), or, with your authorization, for the marketing purposes of third parties;
  • The disclosure is combined with information collected from other companies and used to improve and personalize services, content, and advertising from us or third parties;
  • The party to whom the disclosure is made controls, is controlled by, or is under common control with Vivid Connect;
  • The disclosure is in our sole discretion necessary for the establishment or maintenance of legal claims or legal compliance, to satisfy any law, regulation, subpoena or government request, or in connection with litigation;
  • The disclosure is in our sole discretion about users who we believe are engaged in illegal activities or are otherwise in violation of our Vivid Connect
  • Membership Agreement, even without a subpoena, warrant or court order; or
  • The disclosure is to outside businesses to perform certain services for us, such as maintaining our Website and Services, mailing lists, processing orders and delivering products and services, sending postal mail, processing claims for lost or stolen certificates, providing marketing assistance, confirming your identity and ethical business practices for review integrity, and data analysis (“Administrative Service Providers”), including Administrative Service Providers outside the country or jurisdiction in which you reside.

Prior to sharing of your PII with others, agreements are made between Vivid Connect and such outside parties to whom we are transferring data to provide for the allowable use and security of the transferred information in accordance with this Privacy Policy and applicable law. If Vivid Connect becomes aware that any such outside party is improperly using or disclosing PII, it will notify that outside party and request that it take reasonable steps to cease such use or disclosure.

We may provide certain PII as a service to others for their marketing purposes. We may also disclose your name and address to Service Providers when you submit User Generated Content relating to those Service Providers. If you properly notify us that you no longer want us to share your PII, we will cease sharing your PII. However, except as otherwise stated in this Privacy Policy, we do not directly control the third parties to which we share such PII and you will need to further notify such third parties directly if you would like them to cease use of your PII.

We may also disclose aggregate visitor data in order to describe the use of the Website and Services to our existing or potential business partners or other third parties, or in response to a government request. We may also share aggregated demographic and preference data with third parties to enable the provision of targeted information, promotions, offers and/or discounts on products and services.

Choice: Accessing Your Information and Opt-in/Opt-out Requests

To help you review, edit, and control how we use much of the information we collect about you, you can visit your “Manage My Accounts” webpage. On the “Manage My Accounts” webpage, you can update certain information and unsubscribe from receiving specific types of email messages and telephone calls, including autodialed or pre-recorded telemarketing calls placed by us or a third party on our behalf. You may also unsubscribe from our monthly email newsletter, which is a benefit that is included with your subscription. You cannot, however, unsubscribe from receiving certain emails, such as account status and billing related emails, unless you close your account and fulfill any existing contractual obligations.

You can also ask us whether we are keeping information about you; ask how your information is being used; ask us to update or correct your information; or opt-out of our collection and use of certain information by sending an email to specifying the nature and scope of your request. If you choose to opt-out of the collection and use of certain of your information, you understand that some services, may no longer be available to you, potentially requiring the cancellation of your Membership. Please state in your correspondence the details of your request. We may require proof of your identity before we provide you with the requested information. We allow you to challenge the data that we hold about you and, where appropriate, you may have certain data erased, rectified, amended, or completed. Approved requests will be processed within ten (10) days of the date on which we receive the request.

Data Security, Integrity, and Access

The Personal Identifiable Information (PII) you provide and we collect is stored within databases that we control directly or through our Administrative Service Providers. As we deem appropriate and as required by the applicable law, we use security measures appropriate for the sensitivity of the PII and consistent with industry standards, including physical, organizational and technological protections, such as firewalls, to protect your PII. We also use industry standard encryption technology to protect credit card and password information. However, since no security system is impenetrable, we cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

PII may only be accessed by persons within our organization, our third party service providers who require such access to provide you with the services indicated above, or any other party that you have provided us with authorization to share such information with.

We retain PII that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to otherwise meet any legal requirements.

Your information may be transferred to, and maintained on, computers located outside of your state, province/territory, or country where the privacy laws may not be as protective as those where you live. If you are located outside the United States and choose to provide information to us, please be aware that we transfer PII to the United States and process and store it there. As a result, this information may be subject to access requests from governments, courts, law enforcement officials and national security authorities in the United States according to its laws. Subject to the applicable laws, we will use reasonable efforts to ensure that appropriate protections are in place to maintain protections on the PII. By submitting your PII, you consent to having your personal data transferred to, processed, and stored in the United States. Vivid Connect may assign you a user ID and a password when you as part of your participation and access to the Website and Services. Your user ID and password may only be used by you. You may not share your user ID and password with anyone else, and you are solely responsible for maintaining and protecting the confidentiality of your user ID and password. You are fully responsible for all activities that occur under your user ID and password. You can access and update your login information on your “Manage My Accounts” webpage.

Credit Card Information

We may share credit card information with trusted third parties in order to bill you for our service. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and payments or to validate your credit card information on file. Credit card information is encrypted during transmission and whenever stored within our systems or with our vendors. In addition to utilizing encryption that meets the US Government’s FIPS 140-2 Certification, we take care to store only the amount of information required to bill you for products and services.

Our credit card processing vendors use security measures to protect your information both during the transaction and after it’s complete. Credit card processing vendors are certified as compliant with multiple industry-standard compliance frameworks including the Payment Card Industry (PCI) Service Provider Level 1, the SSAE-16 audit standard.

Third Party Websites and Links

Please note that you may have cookies placed on your computer by third party websites that refer you to the Site. Although we do not share your Personally Identifiable Information (PII) with these third party websites unless you have authorized us to do so, they may be able to link certain non-personally identifiable information we transfer to them with PII they previously collected from you. Please review the privacy policies of each website you visit to better understand their privacy practices. In addition, Vivid Connect would like to inform you that anytime you click on links (including advertising banners), which take you to third party websites, you will be subject to the third parties’ privacy policies. While we support the protection of our customer’s privacy on the Internet, Vivid Connect expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of PII by third parties.

Our Website and Services may contain links to other sites operated by third parties. Vivid Connect does not control such other sites and is not responsible for their content, their privacy policies, or their use of PII. Vivid Connect’s inclusion of such links does not, by itself, imply any endorsement of the content on such sites or of their owners or operators except as disclosed on the Website and Services. Any information submitted by you directly to these third parties is subject to that third party’s privacy policy.

Children’s Privacy

Vivid Connect does not intend the Website and Services to be used by individuals under the age of majority within the jurisdiction within which they reside without the supervision of a parent or guardian of majority age. Vivid Connect relies upon such parents or guardians to determine if the Website and Services is appropriate for the viewing, access, or participation by such individuals under the age of majority and to supervise their usage of the Website and Services.

We do not seek or knowingly collect any Personal Identifiable Information (PII) about children under 13 years of age. If we become aware that we have unknowingly collected PII from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.
If you are the parent or guardian of a minor child who has provided us with PII, you may contact us using the information below to request it to be deleted.

Governing Law; Visitors Residing Outside the United States

This Privacy Policy and the privacy practices of Vivid Connect will be subject exclusively to the laws in which Vivid Connect provides its services.

Your Maryland Privacy Rights

This privacy policy describes how we may share your information for marketing purposes. It applies to all Vivid Connect customers, including Maryland residents:

  • We share information with others as more fully set forth above in Disclosures and Transfers of Information.
  • We share your information with other parts of our business and with our service providers. See above: Disclosures and Transfers of Information.

You may contact us with any questions, or to request a list of third parties to whom we may disclose information for marketing purposes and the categories of information we may disclose. See below: How to Contact us.

How To Contact us

All requests, questions, concerns, or complaints about your Personal Identifiable Information (PII) or this Privacy Policy, please contact our Customer Support by email at

We welcome your questions and comments.